Effective date: October 2, 2026
Novo Soft Tissue ("Novo," "we," "us," or "our") operates novosofttissue.com (the "Site") and provides chiropractic and soft-tissue therapy services from our office in Centennial, Colorado. This policy explains what information we collect through the Site, how we use it, and the choices available to you. It applies to this website only.
Information We Collect
When you use the contact form on this Site, we collect the information you provide, which may include your name, email address, phone number, and the contents of your message. The form is processed by Formspree, a third-party form service, which delivers your submission to us by email. Formspree's handling of this data is governed by the Formspree Privacy Policy.
When you browse the Site, certain information is collected automatically, including your IP address, browser and device type, pages viewed, and referring website, through standard web server logs and the tools described below.
Cookies and Tracking Technologies
This Site uses the Meta (Facebook) Pixel, which places a cookie in your browser and allows us to measure the effectiveness of our advertising and better understand how visitors use the Site. Facebook's use of this data is governed by Facebook's Data Policy. You can opt out of interest-based Facebook advertising through your Facebook ad preferences or by adjusting your browser's cookie and tracking settings.
This Site also uses Google Analytics to understand how visitors use the Site. It records information such as pages viewed, time on the Site, general location, device and browser type, and clicks on our phone number and booking links. Google Analytics uses cookies to do this. We have turned off Google signals and ad personalization, and Google Analytics does not receive the contents of the contact form. Google's use of this data is governed by the Google Privacy Policy. You can opt out with the Google Analytics Opt-out Browser Add-on or by blocking cookies in your browser.
Some pages include embedded content from other services, such as a Vimeo video and Google Maps. When you view or interact with that content, those services may set their own cookies and collect information under their own privacy policies.
How We Use Your Information
We use the information collected through this Site to respond to appointment requests and other inquiries submitted through the contact form, communicate with you about our services, understand how visitors use the Site so we can improve it, and measure and improve the performance of our advertising.
Sharing of Information
We do not sell or rent your personal information. We may share information with service providers who help us operate the Site and our practice, such as our website host, our email provider, and Formspree, which processes our contact form. We also share information with Meta (Facebook) and Google in connection with the Pixel and Google Analytics described above. We may also disclose information if required to do so by law.
Your Health Information
This policy covers information collected through the Site only. Health information you share with us as a patient, whether in person, by phone, or through our patient intake process, is protected health information governed by HIPAA and our separate Notice of Privacy Practices, available at our office. Please do not submit sensitive medical details through the website contact form.
Data Security
We take reasonable steps to protect the information submitted through this Site, but no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children's Privacy
This Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Your Choices
You may ask us to delete information you have submitted through our contact form by emailing us at the address below. You can also control cookies through your browser settings and opt out of interest-based advertising as described above.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this privacy policy, contact us at:
Novo Soft Tissue
6059 S. Quebec St., Suite 203
Denver Tech Center (Centennial), CO 80111
Phone: 720.502.6468
Email: info@novosofttissue.com